This document constitutes a legally binding agreement between:
ZYGO, its owners, affiliates, directors, employees, representatives, successors, and assigns (hereinafter referred to as “ZYGO”, “Company”, “We”, “Us”, or “Our”), and Any person accessing, browsing, registering, purchasing, or otherwise using the website www.zygoglobal.com (hereinafter referred to as “Customer”, “User”, “You”, or “Your”).
By accessing this Website or placing an order, you:
✔ Confirm that you have read these Terms and Conditions in their entirety.
✔ Agree to be legally bound by all policies published on the Website.
✔ Accept all commercial, legal, operational, and dispute resolution terms mentioned herein.
1.COMPANY INFORMATION
ZYGO is engaged in:
- Designing and developing bags and accessories.
- Manufacturing and sourcing lifestyle products.
- Marketing and selling products through online and offline channels.
- Providing after-sales support and customer services.
Products include but are not limited to:
- Tote Bags
- Foldable Bags
- Travel Bags
- Duffel Bags
- Utility Pouches
- Organizer Pouches
- Tech Organizers
- Cosmetic Pouches
- Gift Sets
- Lifestyle Accessories
- Travel Accessories
- Everyday Carry Products
- Limited Edition Collections
- Future product categories launched by the Company.
2. ELIGIBILITY
By using this Website, you represent and warrant that:
- You are at least 18 years of age.
- You possess the legal authority to enter into a binding contract.
- You are not prohibited by any law from entering into this agreement.
- The information provided by you is true, complete, and accurate.
Parents or guardians permitting minors to access the Website shall be solely responsible for such use.
3. ACCOUNT REGISTRATION
You may create an account to:
- Place orders;
- Save addresses;
- Track purchases;
- Receive promotional benefits.
You are solely responsible for:
- Maintaining confidentiality of credentials;
- Restricting unauthorized access;
- Activities conducted under your account.
ZYGO reserves the right to suspend or terminate accounts suspected of:
- Fraud;
- Abuse;
- Misrepresentation;
- Unauthorized activities.
4. PRODUCT INFORMATION & DISPLAY
While we make every effort to display products accurately:
Customers acknowledge that:
- Product colors may vary depending on device screens.
- Natural materials may exhibit slight variations.
- Product dimensions may vary slightly.
- Images are for representation purposes only.
- Accessories used in photographs may not be included.
Minor differences in:
- Color;
- Texture;
- Stitching;
- Finish;
- Hardware;
- Dimensions;
shall not be considered manufacturing defects. (TIE)
5. PRODUCT AVAILABILITY
All products are subject to:
- Inventory availability;
- Manufacturing capability;
- Supplier availability.
ZYGO reserves the right to:
- Limit quantities;
- Discontinue products;
- Change specifications;
- Withdraw products without prior notice.
6.PRICING POLICY
All prices are displayed in Indian Rupees (INR).
Prices may change due to:
- Raw material costs;
- Taxes;
- Government regulations;
- Import duties;
- Currency fluctuations;
- Pricing errors.
ZYGO reserves the right to cancel orders resulting from pricing errors. (Zygo)
7. PAYMENT TERMS
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- EMI (if available)
- Cash on Delivery (where applicable)
Orders are processed only after successful payment authorization.
In case of payment failure:
- Order may remain pending.
- Inventory shall not be reserved.
- The Company may cancel the order.
8.ORDER ACCEPTANCE
Placing an order does not constitute acceptance by ZYGO.
Orders are deemed accepted only upon:
- Payment confirmation;
- Inventory verification;
- Fraud screening;
- Dispatch confirmation.
The Company reserves the right to refuse any order at its sole discretion.
9.ORDER CANCELLATION BY ZYGO
Orders may be cancelled due to:
- Inventory shortage;
- Pricing errors;
- Suspected fraud;
- Incomplete customer information;
- Payment issues;
- Operational limitations;
- Delivery restrictions.
Refunds, if applicable, shall be processed according to the Refund Policy.
10. CUSTOMER CANCELLATION
Customers may cancel orders:
- Before dispatch only.
Orders that have already been shipped:
- Cannot be cancelled;
- Shall be governed by the Return Policy.
Customized, personalized, or made-to-order products are non-cancellable.
11. SHIPPING & DELIVERY POLICY
Orders are generally processed within:
1–3 business days.
Estimated delivery timelines:
3–10 business days within India.
Delivery timelines are estimates only and are not guaranteed.
Delays may occur due to:
- Weather conditions;
- Public holidays;
- Logistics disruptions;
- Natural disasters;
- Government restrictions;
- Force majeure events.
ZYGO shall not be liable for losses arising from delayed deliveries. (TIE)
12. DELIVERY CONDITIONS
Customers shall provide:
- Correct address;
- Landmark;
- Contact information.
Additional charges may apply for:
- Re-delivery;
- Incorrect address;
- Customer unavailability;
- Refused deliveries.
Risk and responsibility for products transfer upon successful delivery.
13. INSPECTION OF PRODUCTS
Customers are advised to inspect packages immediately upon delivery.
Any issue relating to:
- Damage;
- Missing products;
- Incorrect products;
- Packaging tampering;
must be reported within:
48 hours of delivery.
14. RETURN & REPLACEMENT POLICY
Returns are accepted only in cases of:
- Damaged products;
- Defective products;
- Wrong products;
- Incomplete shipments.
Requests must be initiated within:
7 days from delivery.
15. CONDITIONS FOR RETURNS
Products must:
- Be unused;
- Be unwashed;
- Include tags;
- Include original packaging;
- Include accessories;
- Be in saleable condition.
Products failing inspection may be rejected.
16. NON-RETURNABLE PRODUCTS
The following are not eligible for return:
- Customized products;
- Personalized products;
- Clearance products;
- Gift cards;
- Used products;
- Products damaged by misuse;
- Products without original packaging.
17. REFUND POLICY
Approved refunds shall be processed through the original payment method.
Refund timelines may vary depending on:
- Banks;
- Payment gateways;
- Card issuers.
Shipping charges are generally non-refundable unless otherwise approved.
18. PRODUCT USE DISCLAIMER
Customers are responsible for:
- Proper use;
- Appropriate care;
- Storage conditions;
- Determining suitability for intended purposes.
The Company shall not be liable for damages arising from:
- Misuse;
- Improper care;
- Negligence;
- Unauthorized alterations.
19. INTELLECTUAL PROPERTY RIGHTS
All Website content including:
- Brand names;
- Logos;
- Product photographs;
- Product designs;
- Illustrations;
- Graphics;
- Text;
- Videos;
- Product descriptions;
- Trademarks;
are the exclusive property of ZYGO.
No content may be copied or reproduced without written permission.
20. USER CONTENT & REVIEWS
By submitting:
- Reviews;
- Images;
- Testimonials;
- Comments;
- Social media content;
you grant ZYGO a:
- Worldwide;
- Perpetual;
- Royalty-free;
- Irrevocable license
to use such content for:
- Marketing;
- Advertising;
- Promotions;
- Website usage.
21. PROHIBITED ACTIVITIES
Users shall not:
- Violate laws;
- Upload malicious software;
- Commit fraud;
- Misrepresent information;
- Scrape Website data;
- Interfere with Website operations;
- Infringe intellectual property rights.
22. PROMOTIONS & DISCOUNTS
Promotions may:
- Be modified;
- Be withdrawn;
- Have limited validity;
- Carry separate terms.
Discounts cannot be combined unless specifically mentioned.
23. DISCLAIMER OF WARRANTIES
Products and services are provided on:
“AS IS” and “AS AVAILABLE” basis.
ZYGO makes no warranties regarding:
- Continuous availability;
- Error-free operation;
- Product suitability for every use case;
- Compatibility with all devices.
24. LIMITATION OF LIABILITY
The total liability of ZYGO for any claim shall never exceed:
The amount actually paid by the customer for the concerned order.
ZYGO shall not be liable for:
- Indirect damages;
- Consequential losses;
- Loss of profits;
- Business interruption;
- Data loss;
- Reputation loss;
- Third-party claims. (Zygo)
25. FORCE MAJEURE
ZYGO shall not be liable for delays caused by:
- Flood;
- Fire;
- Pandemic;
- War;
- Government restrictions;
- Strikes;
- Supply chain disruptions;
- Transportation failures;
- Natural disasters;
- Technology failures. (Zygo)
26. INDEMNIFICATION
You agree to indemnify and hold harmless ZYGO from all losses arising out of:
- Violation of these Terms;
- Misuse of products;
- Breach of laws;
- Third-party claims.
27. PRIVACY POLICY
Your use of the Website is also governed by the Privacy Policy.
By using the Website, you consent to:
- Collection;
- Processing;
- Storage;
- Use of your information.
28. TERMINATION OF ACCESS
ZYGO may suspend or terminate access to:
- Accounts;
- Orders;
- Services;
without prior notice in cases of:
- Fraud;
- Abuse;
- Violation of policies;
- Illegal activities.
29. GOVERNING LAW
These Terms shall be governed by the laws of India.
30. EXCLUSIVE JURISDICTION
Any dispute arising out of:
- Orders;
- Products;
- Services;
- Website usage;
- Commercial relationships;
shall be subject to the exclusive jurisdiction of the competent courts situated at:
Indore, Madhya Pradesh, India.
31. ENTIRE AGREEMENT
These Terms, together with:
- Privacy Policy;
- Shipping Policy;
- Return Policy;
- Cancellation Policy;
- Any additional policies published on the Website,
constitute the entire agreement between the customer and ZYGO.
CUSTOMER DECLARATION
By placing an order on www.zygoglobal.com, you hereby declare that:
✔ You have read and understood these Terms & Conditions.
✔ You accept all policies of ZYGO.
✔ You agree to comply with applicable laws.
✔ You accept the exclusive jurisdiction of Indore, Madhya Pradesh.
✔ You acknowledge that electronic acceptance of these Terms constitutes a legally binding agreement between you and ZYGO. (karabags.com)